| General client's charter (1 January - 31 December 2011) |
| Note:General client's charter will be updated every 4 months. |
| No | Programmes/Activities | Quality/
Quantity/
Period |
| 1 | COMPLAINT MANAGEMENT |
| | Resolving complaints | 15 days |
| 2 | RENTAL APPLICATIONS |
| | [a] Approval for rental of the Dewan Persidangan (Conference Hall) and Auditorium at the Perbadanan Putrajaya. | |
| | (i) Application at the counter | 30 minutes |
| | (ii) Application by mail | 3 days |
| | (iii) Internal application | 3 days |
| | [b] Approval for rental of the Dewan Serbaguna (Multipurpose Hall) at the Kompleks Kejiranan | |
| | (i) Application at the counter | 10 minutes |
| | (ii) Application by mail | 3 days |
| | [c] Approval for rental of Perbadanan Putrajaya Apartment | 14 days |
| 3 | PLANNING AND DEVELOPMENT APPLICATION |
| | Receive, process and issue approvals/permits/permissions for complete submission done electronically (ES) and through the One Stop Centre (OSC) Counter by qualified individuals/applicants after the acceptance notice is issued for the following application : |
| | [a] Layout plan planning permission approval | 53 days |
| | [b] Pre-computation plan planning permission approval | 53 days |
| | [c] Erection of building planning permission approval | 53 days |
| | [d] Erection of building planning permission approval (free standing building) | 53 days |
| | [e] Erection of temporary building planning permission approval | 53 days |
| | [f] KM additional approval | 53 days |
| | [g] Approval for naming of building | 53 days |
| | [h] Building erection approval | 53 days |
| | [i] Amendment plan approval | 53 days |
| | [j] Certificate of Fitness for Occupation (CFO) approval | 53 days |
| | [k] Minor works and modifications plan approval | 30 days |
| | [l] Temporary permit application | 30 days |
| | [m] General earthworks and basic plan approval | 53 days |
| | [n] Road and drainage works approval | 53 days |
| | [o] Road works plan approval (streetlights and traffic lights) | 53 days |
| | [p] Work permit approval for: | |
| | (i) Roads | 10 days |
| | (ii) Lane closure | 10 days |
| | (iii) Night work | 10 days |
| | (iv) Material transport | 10 days |
| | (v) Logistic route | 10 days |
| | [q] Landscape plan approval | 53 days |
| | [r] Application to erect fences | 30 days |
| 4 | MAINTENANCE WORKS |
| | [a] Non-critical. | 14 days |
| | [b] Taking actions for malfunctioning traffic lights: | |
| | (i) Complaints by Hotline | Within 4 hours |
| | (ii) Complaint by CRM | 48 hours |
| 5 | LICENCE APPLICATION |
| | [a] Business premise licence approval (express processing) | 1 hour |
| | [b] Business premise licence approval (normal processing) | 18 working days |
| | [c] Business sign licence approval (express processing) | 1 hour |
| | [d] Business signage licence approval (normal processing) | 14 working days |
| | [e] Approval for all types of licence renewal: | |
| | (i) Premises | 10 minutes |
| | (ii) Business signage | 10 minutes |
| 6 | COMPOUND |
| | Compound reduction appeal approval | 10 minutes |
| 7 | PAYMENT |
| | Processing payment through work indents after a completed document is received. | Not exceeding 14 working days |
